Shipping policy

Ezenzia - Shipping Policy

Last Updated: June 2025

1) Regions We Serve

• We currently ship to the contiguous United States and Canada only.
• We do not ship to Hawaii, Puerto Rico, or international locations outside the USA & Canada.

 

2) Order Processing

• Orders are packed and dispatched from our U.S. warehouse.
• Processing time: 1 business day (Monday–Friday). National holidays are not counted.

 

3) Estimated Transit Times

• USA: 2 – 5 business days
• Canada: 6 – 12 business days

• Mexico: 6 – 12 business days

 

4) Shipping Rates

 

• USA: Free shipping on orders over US $69.99 (threshold calculated after discounts, before tax); flat rate of US $10.99 for lower amounts.
• Canada: Free shipping on orders over US $100; flat rate of US $16.99 for lower amounts.
• Mexico: Free shipping on orders over US $100; flat rate of US $16.99 for lower amounts.

 

 

5) Carriers Used

 

• USA: UPS, USPS, DHL, FEDEX
• Canada: USPS
• Mexico: Local Couriers

 

 

6) Tracking & Notifications

• You’ll receive automated emails when:
  
1. Your order is placed.
2. Your order is dispatched—with tracking link.
3. Your order is delivered—with tracking link.
• 
  

7) Order Changes, Cancellations & Address Issues

• To change or cancel an order, contact us within 1 hour of purchase.
• Once a shipping label is generated, changes or cancellations may not be processed.
• If an incorrect address is provided and the order ships, the order is non-refundable and non-replaceable.

 

8) Lost or Missing Packages

• Once marked “Delivered”, responsibility transfers to the customer.
• If you cannot locate your package, please contact the carrier directly. We are not liable for theft or loss after delivery confirmation.

 

9) Delivery Delays

• While we strive for timely delivery, delays may occur due to the carrier, weather, or peak periods.
• Tracking numbers may take up to 48 hours to update after dispatch.

 

 

10) Risk of Loss

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• Risk and title pass to the customer once the carrier picks up the package. Please inspect your delivery upon arrival.

 

 

11) Policy Updates

• We may update this Shipping Policy at any time. The version visible at checkout or on our site at the time of your order will apply.

 

 

12) Need Assistance?

• Email us at: hello@ezenzia.com
• Please include your order number and a brief description of the issue.
• Our Customer Care team typically responds within 1–2 business days